FAQ

Frequently Asked Questions (FAQ)

Find quick answers about quotes, production time, installation, shipping, warranty and more.

Do you provide free quotes?
Yes, we offer free, no-obligation quotes for all signage and shopfitting projects. Send us your requirements and we’ll respond promptly.
How long does it take to make a sign?
Standard signs take around 5–7 working days after artwork approval. Larger or custom projects (e.g. 3D letters, neon signs, full shop fit-outs) may take longer. We’ll confirm the timeframe before production starts.
How long does shipping take?
Delivery within Auckland is typically 1–3 working days after production is completed. Nationwide delivery is usually 3–5 working days. Large/custom items may need extra time due to handling.
Do you handle installation?
Yes, our team provides professional installation across Auckland. We ensure safe, compliant and tidy installs.
Can you help with signage design?
Absolutely. Our in-house designers assist with layouts, colours and branding so your signage looks professional and on-brand.
What materials do you use?
We work with acrylic, aluminium, PVC, vinyl, LED neon, and engineered stone panels. We’ll recommend the best option based on durability, budget and appearance.
Do you do small jobs like stickers or posters?
Yes. We handle everything from large shopfitting projects to stickers, posters, decals, car magnets and window graphics.
Can you ship nationwide?
Yes. We primarily install in Auckland, but we can produce and ship anywhere in New Zealand.
Do you offer warranty?
Most products include a 12-month workmanship warranty. Some components (e.g. LEDs) may also carry a manufacturer’s warranty.
What payment methods do you accept?
We accept bank transfer, major credit cards and Shopify payments. Large projects may require a deposit before production.
Can you use my existing logo/brand files?
Yes. Provide your artwork (preferably vector: .ai, .eps, .pdf). If adjustments are needed, our design team can help.
Do you provide urgent or same-day service?
In some cases, yes. Contact us with your deadline and we’ll confirm what’s possible depending on material availability and workload.

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